Ready Meals Club
Terms & Conditions and Private Policy

By accessing or using our websites, mobile applications, blogs & social media (from now on referred to as ‘site or sites’) you agree to be bound by this document and all of the terms incorporated herein. If you do not agree to these terms, you may not access or use the sites in any way. If you are using the sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these terms on such person or entity’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these terms.

Who we are
Ready Meals Club is about eating made easier, prepared by chef artisans. Tasty hand crafted ready-made meals, fresh & frozen, packaged in sealed containers – ready to eat. The website has a super easy order & payment system. Meals are competitive in price range, healthy, tasty & products are well portioned.  Our website address is: https://www.readymealsclub.co.za and our contact number is 0848 111 333

Ready Meals Club trades under Smaaklik Spyseniernig Pty Ltd(private company) based in South Africa, with registration number 2013/052974/07 and Heide Behrens is the Director & Owner

Use of Site / Content / Undertaking
We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase, copy or duplication.

Disclaimer of Warranty
The information contained in this site is provided in good faith and is on an “as is” basis but without warranty of any kind. The contents, either implied or expressed, is believed to be accurate and current at the date it was placed on this website but no one involved in the making of this site can be held accountable for any omissions, errors, warrants, guarantees, safety or reliability. No damages of any kind – direct, indirect, general, special, incidental or consequential or any other – will be placed in the liability of anyone that made this site.

Third Party Links
Links on this website may lead to other sites & resources, created by others. You acknowledge and agree that we are not responsible, directly or indirectly, for any of the content, practices, advertising, damage, loss, offence, services or anything else by any third party.

Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

By using our website you agree to the use of cookies & tracking technology. This information is used to help improve the site, analyse trends, detect spam and to manage & administer the site. It is also for your convenience so that you do not have to fill in your details again. Aggregate cookie and tracking information may be shared with third parties, for instance, we might be tracking your cookies for marketing purposes.

We will use your information to provide and personalise our service, communicate with you, get feedback, send you offers and news about products & services. You may unsubscribe at any time.

We will never pass your personal data to anyone else, except for any successors in title to our business. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Product availability
We endeavour to have every item in stock for the clients order, however if this is not the case, we will notify the client of product shortage and other items will be suggested.
We reserve the right to substitute meal ingredients without prior notice. We strive to provide you with high-quality products, but given the perishable nature of certain ingredients and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@readymealsclub.co.za

Order processing
After purchase you will receive two e-mails
1 – To confirm that your order is being processed
2 – To confirm that it is complete with a detailed invoice attached

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions. If you have any queries please contact us before making any purchase for any service through this website.

Deliveries
All ordered items will be delivered between 15h00 & 18h00 on the day/s stipulated on your invoice. We are easy to spot in our branded Ready Meals Club VW Caddy.We will whatsapp you upon delivery, bags will be placed on a surface indicated by you, the driver will then back away and allow you to pick up the order yourself. The client will not hold us responsible for any delays, outside our control, which relate to the delivery of their orders.

Refunds/returns
Our return and refund policy is limited to defective products & packaging problems returned in their original state. We reserve the right to refuse a refund on any product . If a cancellation is requested, the client will be liable for a R145.00 handling fee which we will deduct from the refund. All cancellations must be done in writing 48 hours before the collection date.
Communicate any concerns within 24 hrs – we strive to make your experience exceptional.

Health & Safety
Your health and safety is our main priority. Our facility adheres to the FSSC 22000 International Food Management system, meaning we adhere to the strictest global health, safety and hygiene conditions. We conform to the strictest hygiene protocols. We have a certificate as proof of the acceptability of our premises as well as a certificate to operate as an essential service during lockdown – please feel free to request these at any time.

Responsibility
Ready Meals Club takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support & dispute resolution.
Please note that we prepare our food in a kitchen that has traces of nuts. You are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before ordering, handling, preparing, using or consuming such products
The products will be at the clients risk from the time of collection.

Price / Payment / Billing Information
Outlet country and transaction currency: At time of presenting payment options; South Africa – StandardBank, South African Rand (ZAR)

Prices are inclusive of Value added tax at the rate of 15%.
The price of the products will be as quoted on our site, except in cases of obvious error.
Product prices are liable to change at any time, but changes will not affect orders which have already been placed and paid for.
Orders will not be dispatched unless payment has been successfully processed.

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.

Credit Card Acquiring – Payment Gateway: Credit Card Transactions are acquired by Virtual Card Services (Pty) Ltd, a registered systems operator and payment gateway in South Africa. View Virtual Card Service’s security and privacy policy here. Your credit card details will, in accordance with legislation, be kept secure and not be accessible by any unauthorised individual. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted and the servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.


Law
This website & company is governed by the laws of South Africa and Ready Meals Club chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,5 Ceres Road, Milnerton, 7441, South Africa
You will be held liable for all legal costs incurred by Ready Meals Club for any civil action or any legal action deemed necessary taken against you.

Updating
We reserve the right to change, modify, add to or remove any & all information & policies on this website from time to time without notice & it’s effective when published on this website. It is the User’s obligation to periodically check & the continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by any terms & conditions, including such changes or updates. We shall not be liable to you or any third party for any modification in any way.